The secret that smart entrepreneurs hire Virtual Assistant (VA) services to get ahead is common knowledge. Seeing the benefits of working with a VA many Enterprises, Regional Operations of global companies and Project Teams who need administrative support on-the-go are now hiring what is called as Virtual Executive Assistance (VEA) service. Executive as the services are designed and tailored to suit an executive in a large complex structured organisation. VEAs also suit companies who want to remain lean as the executive assistant is remote and does not come with other overheads like the full-time employee.
Let's pretend that you are a partner at a large management consulting firm in the UAE and you've made a decision to hire a VA for yourself or your team. When you look around online to hire, hundreds of VAs will show up with variety of skills. And the daunting question then will be which one to hire based on what they are promoting on their pages. How do you verify that the freelancing VA knows all the tasks for an enterprise? After shortlisting the candidates you will also need a good amount of time to train and dig in the individuals if they can do the tasks, are they reliable and trustworthy? This process is cumbersome and counter-productive.
Managed Virtual Executive Assistant (VEA) companies do the due diligence in hiring a suitable VEA for your team and company. The hiring process is just the beginning. A managed VEA company recruits on the skills and experience a VEA can bring to the table. Further, it also provides consistent training to the VEA to become the ideal admin partner you are dreaming off. VEAs that can take off the administrative responsibility off your plate, provide high quality and on-demand services to the team that is highly mobile and busy.
The common misnomer is that such professional and managed services come with a premium price tag. The way to look at it is that there is a higher probability that the project ramp-up time is minimal and the delivery starts almost instantly after hiring.
Picture1 - Why should Enterprises choose Managed Virtual Executive Assistance?
As shown in the chart above, a professionally managed VEA team offers reliability across many areas that an individual or a team of freelancers may not be able to fulfill in the long run.
Don't get me wrong. I am not saying one is better than the other. The idea here is for the enterprises to be able to choose a service based on the business priorities and the golden business rule of minimising the risk and maximising the ROI.
One best practice is to look for the managed VEA company in the same country or regional time zone, the ones who have similar weekends and public holidays as your company. This reduces the odds of getting work done efficiently in a big way.
There is also a merit in choosing a managed VEA company that offers specialised services by functional role such as personnel management or marketing or for a specific sector such as law firms. The specialist VEAs come with professional expertise and regional experience.
This all sounds good, so what are we missing? What are the small print terms and conditions? You've probably heard people talking about it, discussing how they haven't looked back since making the decision to hire some help, but where do these rockstar VEAs come from?
Great VEA companies are the best match-makers who do their best to match VEAs to the clients based on personality, job requirement and skill set. Also VEA companies will invest into consistent training for its VEAs. Besides these, a well-managed VEA service will have a relationship manager who is like the artery between your firm and her company. A relationship manager ensures the 'seamless service delivery' across variety of clients and VEAs.
Outsourcing administrative tasks may seem daunting due to the sheer vastness of its scope. VEA companies are professionals who take the vastness from enterprises, breaking it down to Service Level Agreements and then deliver the tasks consistently combined with their VEAs specialist skills.
I believe, the choice for enterprise is pretty clear.